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Certificate of Occupancy shall be required for any:
No building or structure shall be used or occupied, and no change in the existing occupancy classification of a building or structure or portion thereof shall be made, until the Building Official has issued a Certificate of Occupancy.
The cost of a Certificate of Occupancy is $100. The fee will be due once the application and all documentation has been reviewed by the Building Inspection Department and Fire Department. On permitted new construction, addition or remodel, a Certificate of Occupancy is issued at the completion of the project at no charge.
The Community Development Block Grant is a federally funded grant program administered by the U.S. Department of Housing and Urban Development (HUD), aimed to assist low to moderate-income communities in community development projects. Every year, the City of Odessa receives approximately $870,000 from HUD to fund high priority community Development Projects.
CDBG funds can be used for a wide range of activities such as housing rehabilitation, code enforcement, acquisition of real property, demolition, infrastructure and public facility improvements, economic development, and social services. The primary eligibility requirement for any such activity to be funded is that the project or program principally benefits low and moderate-income persons in designated census tracts. The U.S. Department of Housing and Urban Development (HUD) defines low and moderate income as a household that is at or below 80% of the median income for the area. These income guidelines are adjusted annually.
Public Facilities/Infrastructure Projects - Parks, sidewalks, community centers are all examples of eligible public facility projects. Eligibility requirements for park and sidewalk projects include:
Public Services (funding programs that benefit low/mod individuals)
Non-profit organizations located within and/or serving residents of Odessa are eligible to apply for CDBG funds. For previous subrecipients to be considered for CDBG funding, the organization must be in good standing with the City and HUD and must be up to date on all required reporting.
All CDBG assisted activities must be eligible as specifically defined in 24 CFR 570, and must meet the National Objective to provide benefit to Low-and-Moderate Income (LMI) Persons.
Applicants applying for CDBG funds to the City must propose an eligible activity that meets the National Objective AND meets one of the following goals or priorities as outlined in the City’s Five-Year Consolidated Plan.
Public Facilities and Improvements
Community Development & Infrastructure
Completed applications must be received by 4:00 PM on the First Monday of May.
COVID-19 is a novel (new) coronavirus with origins from bats. The disease, abbreviated COVID-19, is not the same as the coronaviruses that commonly circulate among humans and cause mild illness, like the common cold. This novel coronavirus strain is capable of causing more severe respiratory disease than previously circulating coronaviruses. Due to the severity of the disease caused by COVID-19 new recommendations for screening and isolation of these patients are recommended.
COVID-19 is spread:
Patients with COVID-19 have reportedly had mild to severe respiratory illness with symptoms of:
There are simple everyday preventive actions to help prevent the spread of respiratory viruses. These include:
Instead of clubs, balls, and a hole in the ground, disc golf enthusiasts use discs and baskets (pole holes). Disc golf shares similar joys of combining power and finesse on a long drive or sinking a long putt, or the frustrations of hitting a tree or having a putt fall just short.
Disc golf is very unique in that it is enjoyed by all ability levels and by those of school age or older. If you can throw a frisbee, you can play disc golf! Many disc golf players are members of the Professional Disc Golf Association, the governing body for the sport, which sanctions competitive events for all skill levels and ages, and provides many player services such as maintaining a course directory and establishing rules of play.
All publicly owned streets, alleys, or other public property within the City are considered right-of-ways.
Typically, the City owns from curb to curb plus an additional 0 to 20 feet of property behind each curb.
In residential areas, the homeowner can do the work or hire a contractor. In commercial areas, a contractor who is bonded and insured with the City of Odessa must do all of the work in the right-of-way.
All construction within the Public right-of-way of the City will require a permit. Examples are: construction or demolition of curbs, sidewalks, or driveway approaches; construction of fences or landscaping; etc.
Yes, there is a nominal fee to cover inspection expenses. The amount of the fee varies with the value of the construction. The minimum fee is $25. For more information, contact the Engineering Division by calling 432-335-3242 or by email.
Yes. Any vendor offering this service in the right-of-way must be permitted with the City. This permit fee is $10, and the permit is valid through the end of the year.
Painting of addresses on the curb is not a requirement of the City.
Typically, a sidewalk will be required and a drive approach with paved or concrete parking for two vehicles. Wheelchair ramps are required on corner lots.
An inspection is required when all concrete has been removed, all excavation is complete and all forms are installed, and prior to the placement of any concrete or asphalt in the right-of-way.
Drive approaches may be:
The construction of the sidewalk is the responsibility of the developer or the property owner at the time that the property is developed. If a property owner wants sidewalk on a lot that is already developed, this work will be the responsibility of the property owner, and a permit will be required.
Sidewalk maintenance is the responsibility of the property owner. Existing sidewalks can only be removed if it is replaced by new sidewalk.
Visit the right-of-way office of the Engineering Division on the 4th floor of City Hall, 411 West 8th Street, call 432-335-3242, or email the Engineering Division.
If there is no activity on a valid permit for a period of six months, it will become void.
A City’s comprehensive plan can be defined as a long-range planning tool that is intended to be used by City staff, decision-makers and citizens to guide the growth and physical development of a community for ten years, twenty years, or an even longer period of time. It is a vision of what the community can become and is a long-range statement of public policy.
In basic terms, the primary objectives of a comprehensive plan are to accomplish the following:
Comprehensive plans include the important Future Land Use and Transportation Plans which, together, set the development framework from the community. These two important features help the community coordinate future land use, transportation and infrastructure decisions, such as:
The comprehensive plan also helps to serve as a basis for development regulations, such as Odessa’s Zoning Ordinance, Subdivision Ordinance, landscape standards and signage regulations.
The last comprehensive plan for Odessa was completed in 1988. On average, communities update their Comprehensive Plans every five to ten years, depending on how rapidly the community is developing. Updating the community’s comprehensive plan ensures that plan recommendations are relevant and applicable. It also ensures that the goals, objectives and recommendations are in-line with the overall community vision as defined by Odessa’s residents.
Odessa is currently experiencing rapid growth due to the reemergence of the oil and gas industry in the Permian Basin. Defining the community’s vision and setting new recommendations will help to guide growth as it occurs and will ensure that new growth reflects the desires of Odessa’s residents. This Comprehensive Plan, Envision Odessa, will help to guide current and future governing bodies, such as City Council, the Planning and Zoning Commission and City Departments, as daily decisions are made on the growth and development of Odessa.
Think about the neighborhood you live in. Your neighborhood, most likely, began with a vision. Think about where you get your groceries, where you take your children to school, where you go to the movies, where you shop or work, which park you go or what you do on the weekend. Most of these things did not occur by chance but were most likely rooted in some type of vision or plan.
Envision Odessa will set the vision for the community for the next 20 years. The next park, shopping center, residential neighborhood, etc. will be based upon the plan. A revitalized downtown Odessa and fixing the community’s great neighborhoods begin with a plan.
Yes, face coverings should be routinely washed depending on the frequency of use.
A washing machine should suffice in properly washing a face covering.
Individuals should be careful not to touch their eyes, nose, and mouth when removing their face covering and wash hands immediately after removing.
Odessa Fire Rescue has all eight engines staffed with paramedics and are equipped as advanced cardiac life support first responders. This gives the engine crew the capability to provide advanced airway access and administer cardiac drugs. A fire engine is sent automatically to assist on most emergency medical services calls.
Fire reports may be obtained from Odessa Fire Rescue Administrative offices at 1100 W 2nd Street, Odessa, TX. We are open Monday through Friday, 8 am to 5 pm, and may be reached by calling 432-257-0518.
To obtain a copy of an EMS patient report or the actual patient or a medical authorization signed by the patient, you must present a proper ID. Due to medical information on the report, we can only release these reports with the patients consent. These reports are available at Fire Administration located at 1100 W 2nd Street, Odessa TX, 79763, Monday through Friday between 8 am and 5 pm. There is a $2 charge for report copies.
Fire station tours can be arranged by appointment through the Odessa Fire Rescue Public Education Office. For more information, please contact the Fire Marshals Office at 432-257-0502.
Medical Alarms are not required to be registered with the City of Odessa. However, Fire Alarm systems must be registered. This includes residential and commercial alarm systems. Registration forms may be obtained through the Odessa Police Department Records Division. Commercial alarm fees are $25 for new registration and there is a $20 yearly renewal fee. Residential alarm fees are $20 for new registration and there is a $15 yearly renewal fee. Fines may result in failure to register an alarm. The City of Odessa will record false or mistaken alarms. Citations may be issued for three or more false/mistaken alarms within a 12 month period.
Contact the Police Department Records Unit at 432-335-3306 for more information.
The Odessa Fire Marshals office recommend two ways of reporting information on an Arson. Citizens may call the Odessa Fire Marshals Office at 432-257-0518 to provide information. If a caller wishes to remain anonymous or receive a reward for information, they may call Crime-Stoppers at 432-333-8477 (432-333-TIPS).
Hazardous conditions may be reported to the Fire Marshals office at 432-257-0518.
Conditions that involve high grass, weeds, tree limbs, debris, etc., in residential areas may be reported to Neighborhood Development, 432-335-4680.
All requests for a fire department presentation can be made to the Fire Marshal at 432-257-0518.
Several fire and injury prevention programs are available through the Odessa Fire Department at no charge. Programs are designed for pre-kindergarten to senior citizens. For more information, contact the Odessa Fire Marshals office at 432-257-0518.
Fire extinguishers are designed for certain types of materials and situations. "BC" fire extinguishers are recommended for a kitchen. These extinguishers are designed to more effective on grease, oils, and electrical fires. An "ABC" fire extinguisher is good for common items such as cloth, paper, and other ordinary combustibles.
All homes should have a smoke detector in or near sleeping areas. Smoke detectors can be wired into the existing electrical system (with a battery backup) or battery operated. Smoke detectors have a life expectancy of 10 years, so change the batteries at least once per year, and replace the smoke detector after 10 years or when the detector fails to work and/or test properly. If you need assistance with the installation of a battery operated smoke detector, call Odessa Fire Rescue. We will provide a smoke detector to homeowners who need assistance.
Contact 432-257-0502 for assistance or additional information.
Commercial property may be inspected throughout the year. To request a fire inspection or register a complaint, contact the Fire Marshals office at 432-257-0518.
Yes. Free preventive blood pressure checks are offered at each fire station.
Citizen comments are always welcome. You may call Odessa Fire Rescue Administration Offices at 432-257-0502 or visit our offices at 1100 W 2nd Street, Odessa, TX 79763. You may also mail comments to Odessa Fire Rescue, Administration Offices, P.O. Box 4398, Odessa, TX, 79760, or fill out our Online Contact Form.
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No, you do not have to be a resident of Odessa; however, the assistance is only available to households looking to purchase a home within the city limits of Odessa.
No, the home can only be purchased within the city limits of Odessa.
Yes, our program only offers down payment and closing costs assistance. The applicant would be responsible for paying the mortgage every month.
Yes, your credit score will matter. Applicants will have to apply at one of the approved lenders for a mortgage loan; your credit score, credit history, and income will help the lender determine if you are eligible for the loan and the loan amount. If you are unsure of your credit score and history it would be in your best interest to visit Odessa Affordable Housing, Inc. (OAHI). OAHI will pull your credit report for a small fee and help determine whether you are ready to approach a lender for a mortgage loan.
There are certain requirements that the banks must agree to in order to be a part of the program. We are always interested in expanding our list of participating lenders, and most banks have been contacted at some point in the past. If they agree to participate in the program, we will have them sign our Letter of Understanding, and then you could have your mortgage with this bank.
No, we do not provide a list of eligible homes. Approved applicants would need to work with a realtor to find a home in Odessa.
The seller will need to agree to making the needed repairs before we will assist the homebuyer with the purchase of the home.
The seller will need to be willing to have a lead-based paint conducted before we will assist the homebuyer with the purchase of the home. In the event that paint test positive for lead, the seller will have to agree to have the lead paint treated by a licensed lead-contractor. Depending on the severity and location of the lead paint, this can be expensive and the seller may not want to do this. In the case that the seller does not want to correct the lead paint issues we will not assist the homebuyer in the purchase of that home.
Unfortunately, mobile and manufactured homes are not eligible properties.
All assisted applicants will be required to report on an annual basis, typically on the anniversary month of the assistance. For those who purchased existing home they will be required to report annually for five years. For those who purchased a new home, they will report annually for ten years.
The total course is 8 hours. Odessa Affordable typically breaks this up into two, four hour sessions. Both of these sessions are held during business hours. All adults that plan to live in the house must attend this course.
Applicants must have a bank account to reflect two months of reserves of the mortgage payment.
It depends on the reason for not filing your tax returns. Were you considered exempt from filing according to the IRS definition? Or did you just forget to file? In the case of the latter situation, you would be required to file before we could give a final approval on the application. In any other situations the applicant would be required to sign an affidavit certifying that they did not file their taxes for legitimate reasons.
No, you will only need to income qualify for the initial approval.
We understand that this happens. However, please bring proof that the absent parent is to provide you with child support. This information can be obtained from the Attorney General’s office.
No. This is possible additional income that is due to the household for the children involved. This additional income may cause an otherwise eligible applicant to become ineligible.
Approval will not be given for any projects already started or completed. You must wait to begin until final approval has been given by the City Council.
The approval process can be rather lengthy. Here is the process:
Depending on the date the application is submitted to the DOI offices, it can take up to 8 weeks. If there are any concerns from any of the aforementioned groups, the process will take longer.
Yes, all of them.
Once you have submitted all invoices and proof of payment to the Downtown Odessa, Inc. (DOI) offices, the information is compiled and sent for a review for compliance with all contract terms. The information is reviewed (check that all necessary permits were applied for and executed, a final inspection was conducted, the final work represents the proposed work, the grant amount requested versus the amount actually spent is correct, etc.), compared to the contract executed with the applicant, and then, upon completion of the review, sent to the City Manager's Office for approval, then onto the City’s Finance Department, who will issue the reimbursement check. This process may take up to 4 weeks.
Infrastructure Grants are reimbursed on a 50/50 basis meaning the grant can be reimbursed at 50% with the applicant investing 50% of their own funds in the project. The amount of the grant is dependent on the tiered system, but in no event will be more than $200,000.
Façade Grants are reimbursed on an 80/20 basis meaning the grant can be reimbursed at 80% with the applicant investing 20% of their own funds in the project. The amount of the grant is dependent on the tiered system, but in no event will be more than $25,000.
Yes. The project must be completed within one year of the approval date.
We are not under lockdown. The Shelter-in-Place order does limit non-essential travel, but you are still able to leave your home and travel into and out of the city to perform essential activities, operate essential businesses, or maintain essential governmental functions. On those occasions when you are out of your home for necessary tasks, stay at least six feet away from others.
At this time there is no requirement of proof that you are allowed to be outside your residence because the Shelter-in-Place guidelines presume that citizens will adhere to their civic duty and follow the guidelines for the greater good of the community.
No, a curfew has not been enacted for the Shelter-in-Place. There is an existing curfew for juveniles already in place.
Businesses deemed essential are allowed to stay open. Some limitations may apply. Examples include:
Businesses deemed non-essential must close. Examples include:
The City skate park and Ratliff Ranch Golf Links will be closed.
Yes, automotive dealerships are considered an essential business because they sell parts for our automobiles.
No. During normal business hours, there are always court clerks on duty to assist you.
Look at the top of the citation, and it will say, "Municipal Court, City of Odessa."
You can call the court during our business hours to inquire about your tickets and fines.
No, the court will check its case information system, in an attempt to identify all of your cases. However, to prevent a case follow-up action including the issuance of a warrant, give the clerk all the information required to identify all your cases. Such information would include a valid identification, previous surnames, any other dates of birth used, etc. The court handles each offense that you have been charged with individually. If you were charged with more than one violation, the law requires you to respond to each one individually.
Yes a permit is required to install a photovoltaic system inside City Limits of Odessa. A permit is not required when located in the Extraterritorial Jurisdiction (ETJ). If you are not sure the property is located outside City Limits please call the Building Inspection Department at 432-335-3214 or send an email to Building Inspection.
The city of Odessa has adopted the 2017 National Electrical Code (NEC), 2018 International Residential Code (IRC), 2018 International Building Code (IBC). When installing a PV system on residential, it shall comply with the 2017 NEC and 2018 IRC. When installing a PV system on a commercial building, it shall comply with the 2017 NEC and 2018 IBC.
You will need to submit 2 sets of paper plans and all required documents or you may email a digital set in PDF format to Building Inspection.
Required documents to submit for review:
Electrical information to be shown on plans:
At this time there are no zoning restrictions on solar panels however when installing in a private subdivision or in an area where a homeowners association (HOA) is active you will need to inquire with the HOA.
All code requirements must be met including fire setbacks.
At this time we are not requiring structural or electrical engineered plans however this is subject to change in the near future. Also anytime upon inspection an inspector may ask for a letter from a Texas Structural Engineer with his stamp verifying that the existing roof structure is adequate for the increased loads from the installed array(s).
Call the Odessa Police Dispatch at 911.
You contact Odessa Police Dispatch at 432-333-3641 (the non-emergency number).
You may access this information on the Codes and Ordinances page.
You have two options:
According to Article 2-3 Dogs and Cats (Section 2-3-1 Maximum Number), "It shall be unlawful for any person to keep, possess, or maintain dogs and/or cats in a total number exceeding 4 per premises," i.e. 2 dogs 2 cats, 1 cat 3 dogs, etc.
According to Article 2-3 Dogs and Cats (Section 2-3-3), "The owner of each dog or cat four months of age or older shall obtain an annual vaccination-license certificate and tag from a veterinarian."
Yes. Contact 432-333-3641 (the Odessa Police Department non-emergency number) and an officer will gladly come out and assist/inform you.
If you live in the county, you need to contact the Ector County Sheriff’s Office at 432-335-3050.
Yes you can, but, we would rather you include our name and phone number so we may contact you if more information is needed. We never divulge your information.
If you choose to adopt an animal that has been picked up as a stray, you may go to the Animal Control Shelter located at 910 W 42nd Street and ask the staff for further information concerning adoptions or call 432-368-3527 to inquire.
Contact a local pest control company for those type of issues.
Ordinances that pertain to the regulation of animals can be found in Chapter 2 of the City Code.
Within the City limits you are allowed to have a total of 4 pets. For example: 2 dogs and 2 cats, or any combination of dogs or cats not exceeding 4 total.
For citizens that live outside the City limits of the Animal Shelter, contact the Ector County Sheriff’s Office by calling 432-335-3050 for more information on dogs and cats.
Please call 911.
Yes, you need a permit. It is a violation of City ordinance to sell animals in a public place without a permit.
A permit may be obtained at City Hall in the City Permits and License Department.
All pets adopted from the Odessa Police Animal Shelter will be spayed or neutered per City ordinance unless the animal is too young at the time of adoption and a contract will be administered. Failure to comply will result in a citation.
For any domesticated animal, such as a dog or cat, or wildlife such as skunks or foxes, please contact the Animal Control dispatch:
Cat or wildlife traps are not available to be distributed to the public. Animal Control will not set traps in inclement weather, over weekends, or on holidays.
Dogs and cats that are not identified as having an owner are held for 3 days. Dogs and cats that have been identified as having an owner will be held for 10 days. After the holding period has concluded animals may be placed up for adoption, released to rescue, or humanely euthanized.
No, per policy the shelter can not describe animals over the phone. You are welcome to come into the Animal Shelter as often as you like, during business hours, to look for your pet. For more information on how to contact the Animal Shelter, or to review their business hours, visit the Animal Shelter page.
Notify the Odessa Police Department at 432-333-3641, opt 8 of the location of the barking dog and an officer will go to that location and speak with the owners of the dog.
You may purchase Accidents Reports online for $6, available 24 hours a day, or in person for a fee of $4 at the Records Unit of the Odessa Police Department. We cannot accept mail requests for accident reports.
Offense/Incident Reports can be obtained in person from the Odessa Police Department Records Unit. Cash or money order only. Personal checks are not accepted.
Records are available during normal business hours of Monday through Friday from 8 am to 5 pm Central Standard Time (CST) (excluding holidays). The Records Unit is part of the Odessa Police Department, located at:205 N Grant AvenueOdessa, TX 79761
You may access the Ector County Jail Records Inquiry website to view inmates in jail and recent arrests.
The method for getting a person released from jail varies depending on the offense(s) charged against the arrested person. You may contact the Ector County Sheriff’s Office at 432-335-3060 to obtain more information on release methods.
For more information on registering residential and business alarms, and to access the online registration portal, visit the Alarm Registration/Renewal page.
Fingerprinting services are available through IdentoGo, or at the Odessa Police Department. For more information on Police Department fingerprinting services, visit the Records Unit page.
As servants to the public we strive to provide our citizens with outstanding services. Please feel free to let us know how well our employees are providing you with outstanding service by completing our Commendation Form.
Complaints may be filed by contacting the Odessa Police Department Front Desk, Monday through Friday, 8 am to 5 pm, by phone at 432-335-4961 or in person at:205 N Grant AvenueOdessa, TX 79761
Outside of the provided hours, you may contact the on-duty Watch Commander by phone at 432-333-3641.
Upon request, officers may be available to work off-duty employment. To request an off-duty officer you must contact the Bureau of Field Operations Secretary, Ms. Gilda Jimenez, at 432-335-3343, Monday through Friday, from 8 am to 5 pm.
The following information is required:
Race, ethnicity, religion, gender, or sexual orientation of an individual shall not be a factor in determining the existence of probable cause to take into custody or to arrest an individual or in constituting a reasonable and articulable suspicion that an offense has been or is being committed so as to justify the determination of an individual or the investigatory stop of a motor vehicle or pedestrian.
The City of Odessa is divided into sectors numbered 1 through 4. To view maps of the sectors and determine what beat or sector you are in, visit the Sector Map and Boundaries page.
It is the policy of the Odessa Police Department that accidents involving only minor damage to property and no injuries requiring transport will not be investigated and no report will be taken.
Visit the Submit a Crime Tip page to learn more about your options for reporting crime tips.
In order to adopt an animal you must present a valid Driver’s License and a current utility bill: either water, gas or electric. The address on the Driver’s License must match the address on the utility bill.
Animals must have their rabies shots within 48 hours of adoption and be spayed or neutered within a given time frame.
For more information visit the Odessa Police Department Animal Shelter page.
If your incident is an emergency, call 911. If it is a non-emergency incident, call the Odessa Police Department at 432-333-3641.
Public records of sex offenders are hosted by the Texas Department of Public Safety (DPS). To search sex offender records, visit the DPS Sex Offender website.
Crimes covered by Crime Victims Compensation are those in which the victim suffers substantial threat of physical or emotional harm or death. These may include:
Vehicular crimes that are covered include:
In order to qualify for Crime Victims Compensation the following items must occur:
Crime Victims Compensation may be available to pay the amount of expenses reasonably and necessarily incurred for:
If your incident is an emergency, call 911. If it is a non-emergency call 432-333-3641.
No, if the crime took place outside the Odessa City limits please call the local Police Department or County Sheriff’s Office where the crime occurred.
If the accident took place on a state highway outside the Odessa City limits please call the Texas Department of Public Safety at 432-332-6100.
No. It is mandatory for only one parent/guardian to participate in the training program. The training certificate will be applicable to all of your children participating in Odessa youth sports.
No. It is mandatory for only one parent/guardian to participate in the training program. The training certificate is valid for one year and will be transferable to other family members participating in Odessa youth sports.
The SMART Parents Training certificate is valid for one year.
The program has been proven to create a positive and wholesome environment for children participating in local youth sports. It is mandatory because the program has shown success only in instances where a representative of each child participated in the program, not within a voluntary system.
The online training system is compatible with smart phones, tablets and computers. If you are not able to complete the training online you may attend a local training in Odessa. Local trainings will take place at city parks.
For more information, please contact your athletic association or the Odessa Parks and Recreation Department at 432-368-3548.
The online training is offered in both English and Spanish. Bilingual aides will be available at local trainings to provide assistance.
The certificate is good for one year (January 1st to December 31st).
We can tell you the source of the Funds. Many of the names listed on the City’s Unclaimed Funds List resulted from checks being undeliverable by the U.S. Post Office. For example, the City is often unable to deliver utility deposit refunds to former account holders by mail because they move without leaving a forwarding address.
We do not require you to send us your Social Security Number, however it may be the only way we can positively match your name to a previous water and sewer account. To the extent provided by law, all claim information will be kept confidential.
There is no charge to make or receive an Unclaimed Funds claim.
If questions arise while processing your claim, a Finance Office employee will contact you by phone or U.S. postal mail.
If you have any questions about Unclaimed Funds held by the City, please do not hesitate to contact us via email or call us at 432-335-3278.
The Billing and Collections Department provides service for water, sewer and reuse. They are located at 411 W 8th Street and can be reached at (432) 335-3204.
The Water Distribution Division oversees issues pertaining to water leaks and sewer backups. If you need immediate assistance, please contact the Water Distribution Division at (432) 368-3561. The Water Distribution Division will send someone out to check the issue and determine if it is an issue the City handles or if it is the responsibility of the homeowner per City ordinances.
You may have low water pressure due to a cut off at meter not being completely open, a faulty water meter, a possible crimp in the service line, a water leak in your area, isolated water valves on main water supply (not open), or restricted water supply through your water softener due to a clog. You can check with neighbors to see if this is an isolated issue to your property or neighborhood wide. If you are experiencing low water pressure, please call the Water Distribution Division at (432) 368-3561.
Contractors notify the City’s Engineering Division when conducting work in the City’s right-of-way (alleys and streets). For information regarding who is doing work in your area you can contact the Engineering Division at (432) 335-3242.
Water coming out of a meter box could be a sign of a possible leak. If you have water coming out of your meter box, please contact the Water Distribution Division at (432) 368-3561.
You may have discolored water coming from your faucet due to excessive iron or manganese coming from the main water supply line, possible water repairs or water valve maintenance in your area. If you have discolored water coming from your faucet(s) please contact the Water Distribution Division at (432) 368-3561.
When a plumber references the “City Side” of a sewer line they are referring to the portion of the sewer line that goes from the property line to the City main supply line located in the City’s right-of-way (alley or street).
In accordance with Section 3-3-32 of the City Code of Ordinances, as a homeowner you are responsible for maintaining all sewer facilities from the City main to the point of use. This includes all facilities that lie in the public right of way and utility easement. However, property owners are not allowed to perform plumbing work past the property line in the City’s right-of-way, only an approved contractor can perform said plumbing work. Please contact the Billing and Collection Department at (432) 335-3204 for information on how to get these repairs done.