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1. I found my name, but what if I don't know what the money is for?

We can tell you the source of the Funds. Many of the names listed on the City’s Unclaimed Funds List resulted from checks being undeliverable by the U.S. Post Office. For example, the City is often unable to deliver utility deposit refunds to former account holders by mail because they move without leaving a forwarding address.

2. Why does the City ask for "proof of your Social Security Number" as part of the request?

We do not require you to send us your Social Security Number, however it may be the only way we can positively match your name to a previous water and sewer account. To the extent provided by law, all claim information will be kept confidential.

3. Is there a charge for making or receiving a claim?

There is no charge to make or receive an Unclaimed Funds claim.

4. What if the City needs additional information about my claim?

If questions arise while processing your claim, a Finance Office employee will contact you by phone or U.S. postal mail.

5. I still need additional help. Who should I contact?

If you have any questions about Unclaimed Funds held by the City, please do not hesitate to contact us via email or call us at 432-335-3278.