Why does the City ask for "proof of your Social Security Number" as part of the request?

We do not require you to send us your Social Security Number, however it may be the only way we can positively match your name to a previous water and sewer account. To the extent provided by law, all claim information will be kept confidential.

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1. I found my name, but what if I don't know what the money is for?
2. Why does the City ask for "proof of your Social Security Number" as part of the request?
3. Is there a charge for making or receiving a claim?
4. What if the City needs additional information about my claim?
5. I still need additional help. Who should I contact?